Help Center
bat345 Frequently Asked Questions
Detailed answers on accounts, deposits and withdrawals, bonuses, games and security — all in one place.
This page compiles straightforward and detailed answers to the questions that come up most often when using bat345. Depositing money from bKash or Nagad, withdrawal rules, welcome bonus terms, cricket betting rules, the basics of slots games and everything through to safe gaming — all covered step by step below. If you cannot find the answer to your question, contact our 24/7 live chat.
Section 01
Account and Registration
To open an account at bat345, go to our registration page and fill in the form with your mobile number, preferred username and password. If all details are entered correctly, your account will be active within just a few minutes. As soon as registration is complete, you can log in and start playing.
No, each person may hold only one bat345 account. Creating multiple accounts may result in those accounts being suspended and the associated balances being forfeited. If you have trouble accessing your account, use the password reset option on the login page or contact us directly via live chat for assistance.
On the bat345 Login page, click the "Forgot your password?" link. Enter your registered mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process takes just two to three minutes. If you still have trouble, contact our 24/7 live chat — support is available in Bengali.
Yes, for security purposes bat345 may verify your identity at certain stages. Typically, uploading a photo of your national ID card or passport is all that is needed to complete verification. This process ensures the safety of your account and deposited funds. Once verification is complete, the withdrawal process becomes faster and smoother.
Absolutely. bat345 is built with a mobile-first design, so it works fully and effectively from the browser of any Android or iOS device. There is no need to download a separate app. The site runs smoothly on mobile data or Wi-Fi alike.
Section 02
Deposits and Withdrawals
Deposits from bKash to bat345 are generally instant — in most cases the money appears in your account within just a few seconds to a few minutes at most. It is important to use the designated payment reference and enter the correct amount when making a deposit. If there is an unusual delay, contact live chat with your transaction ID.
The minimum deposit at bat345 is ৳300 — this limit applies across all payment methods including bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800. Keeping this limit in mind for smaller withdrawals will save you any inconvenience.
Yes. bat345 currently supports four popular mobile banking methods: bKash, Nagad, Rocket and Upay. All four can be used for both deposits and withdrawals. The minimum deposit is ৳300 for any method. Please verify the latest account number shown on the site before making a payment.
Approved withdrawals at bat345 generally arrive in your mobile banking account within 30 minutes to 3 hours. Having your KYC verification completed and providing the correct account number speeds up the process. There may be slight delays during certain late-night hours, but if it takes longer than 3 hours please notify live chat.
bat345 does not generally charge extra fees on deposits or withdrawals. However, the mobile banking provider's own transaction charges may apply — these are deducted according to the policies of bKash, Nagad or Rocket themselves, not by bat345. Check the cashier page for the latest fee information.
Section 03
Games and How to Play
In bat345's sports section you can place bets on BPL and all other international cricket tournaments. You can bet before a match starts (pre-match) or while it is in progress (in-play). Bets can be placed across various markets including match result, Man of the Match and toss result. For detailed rules visit the cricket page.
RTP (Return to Player) is a game's theoretical payout rate — a general indication of how much money returns on average per ৳100 wagered over the long term. A higher RTP is generally better, but it does not guarantee the outcome of any individual round, because slots are powered by a random number generator (RNG). All slots games at bat345 use a certified RNG to ensure fair play.
At bat345 Casino you can join live dealer games from Evolution Gaming and Ezugi directly from Bangladesh. A range of popular live games is available including Roulette, Baccarat, Blackjack, Andar Bahar, Teen Patti and Sic Bo. The live streaming quality is high and tables are open at all times according to Bangladesh Standard Time (BST).
Aviator is a crash game developed by Spribe. As a plane takes off, a multiplier keeps increasing. You need to "cash out" before the plane crashes — if it crashes before you do, you lose your bet. Deciding when to cash out is the core strategy. Each round is completely random and has no connection to the result of any previous round.
All games at bat345 use certified random number generator (RNG) technology. Reputable software providers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming and Spribe have their games audited regularly by independent third parties for fairness. The platform has no involvement in determining results — completely fair play is ensured.
Section 04
Bonuses and Promotions
When you open a new account at bat345 and make your first deposit, you receive a 100% welcome bonus of up to ৳8,000. For example, if you deposit ৳1,000 you will receive a further ৳1,000 bonus — giving you a total balance of ৳2,000. The bonus is added to your account automatically; no separate code is needed.
A wagering requirement means how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for bat345's welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you must complete a total of ৳20,000 in wagers. Once the requirement is met, the bonus balance becomes withdrawable.
bat345 has four VIP tiers: Bronze members receive up to 0.2% weekly cashback, Silver 0.5%, Gold 0.8% and Platinum up to 1.0% weekly cashback. By playing regularly and staying active on the platform, you can gradually move up to higher tiers.
This depends on the specific terms of each bonus. Some bonuses apply to slots or particular game categories, while others can also be used for sports betting. The detailed terms of each offer are listed on the promotions page. If in doubt, confirm via live chat before accepting a bonus.
Yes, bat345 runs special promotional offers during Eid, the BPL season, the T20 World Cup and other festivals and tournaments. These offers are available for a limited time and can be seen once you log in. Check our site regularly so you do not miss any offers, or ask live chat about the latest promotions.
Section 05
Security and Responsible Gaming
Yes. bat345 uses advanced SSL encryption technology to keep every transaction and piece of personal information secure. Your password is stored in hashed form and is never shared with third parties. Read our privacy policy for more details.
Yes, bat345 is for people aged 21 and above only. Age is verified when creating an account. Opening an account for minors is strictly prohibited. Parents can use parental control software on shared family devices.
bat345 offers self-exclusion and cooling-off features. To temporarily or permanently suspend your account for a set period (such as 24 hours, 1 week or longer), submit a request via live chat or at [email protected]. Visit our responsible gaming page to learn more about responsible gaming.
bat345 takes responsible gaming very seriously. Features available to players include deposit limits, self-exclusion and reality-check breaks. If signs of addiction are observed, our support team will provide guidance to help you access professional assistance. Remember — gaming is for entertainment, not a reliable way to earn money.
The bat345 support team provides assistance in Bengali via 24/7 live chat. After logging in, click the live chat icon in any corner of the screen for immediate help. To contact us by email, write to [email protected] — you will generally receive a reply within a few hours.
As soon as you suspect anything, change your password immediately and notify us via live chat or at [email protected]. Our security team will temporarily lock your account and investigate. Keeping two-factor authentication (2FA) active significantly reduces this type of risk.
Still have questions?
Our Bengali support team is available 24/7 by your side. Chat with us directly on live chat or reach us by email.
Email: [email protected]