bat345 Privacy Policy
Your personal information is completely secure with bat345 — here we clearly explain how we collect, use, and store your data.
Introduction and Scope
bat345 places the highest importance on the privacy of users of its online betting and casino services in Bangladesh. This privacy policy describes what personal information is collected when you use the bat345 platform, how that information is processed, where it is stored, and what your rights are.
By using the bat345 website, mobile version, or any related services, you automatically agree to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using the services.
This policy applies only to the bat345 platform. bat345 is not responsible for third-party websites or services, and their own privacy policies will apply to those sites.
What Information We Collect
bat345 collects only the information necessary to provide you with quality service, manage your account, and ensure security. The categories of information collected are described in detail below:
2.1 Registration and Identity Information
- Full name (first name and last name)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- User's chosen password (stored in encrypted form)
2.2 Financial Information
- Payment method type (bKash, Nagad, Rocket, Upay)
- Mobile banking number (for transaction verification)
- Deposit and withdrawal history
- Transaction reference number
2.3 Identity Verification Documents (KYC)
- National ID (NID) or passport copy
- Driving license (where applicable)
- Proof of residence
2.4 Automatically Collected Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Cookie and session data
- Time spent on site and browsing patterns
- Referral source (where you came to our site from)
2.5 Communication Information
If you contact us via live chat or email support, the record of that conversation may be stored for service improvement and dispute resolution purposes.
Purpose of Data Use
bat345 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:
Account Management
Your identity information is used to complete the registration process, verify your account, and provide you with personalised service.
Financial Transaction Processing
Financial information is used to securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
Fraud Prevention
Technical information is analysed to detect suspicious activity, prevent money laundering, and ensure the security of the platform.
Customer Support
Contact information is used to provide assistance via 24/7 live chat and email, and to resolve your complaints quickly.
Service Improvement
Anonymised data is analysed to further improve the user experience, add new features, and test site performance.
Communication and Notifications
Your email or number is used to deliver important notifications about your account, bonus updates, and service changes.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the bat345 website. A cookie is a small text file stored in your browser that improves your experience on subsequent visits.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are automatically active for maintaining login sessions, managing security tokens, and saving your language and settings.
4.2 Functional Cookies
These cookies are used to remember your preferences, gaming history, and customisation settings, so you do not need to set up again on each visit.
4.3 Analytics Cookies
Anonymised statistics are collected for site traffic analysis and performance monitoring. This information is never used to identify you personally.
4.4 Cookie Control
You can delete or disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some site functionality to not work properly.
Sharing Information with Third Parties
bat345 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the specific circumstances below:
5.1 Payment Processors
Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organisations operate under their own privacy policies.
5.2 Technology and Service Providers
Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers may process certain technical data. This data is used for the purpose of ensuring game fairness.
5.3 Legal Obligations
bat345 may be required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, only the legally required information will be provided.
5.4 Fraud Prevention
Necessary information may be shared with relevant authorities in cases involving cybercrime, fraud, or money laundering prevention.
Data Security Measures
bat345 adopts industry-standard technical and organisational measures to ensure the security of your information. The key components of our security framework are described below:
- SSL Encryption: All data transfers on the site are encrypted via SSL/TLS technology, which prevents third parties from intercepting information.
- Password Hashing: Your password is never stored in plain readable form — it is secured with a strong cryptographic hash algorithm.
- Access Control: Only authorised personnel can access your information, and a log is kept of every access.
- Firewall and Intrusion Detection: Advanced firewall systems and automated intrusion detection measures are kept active.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: A two-factor authentication option is provided to enhance account security.
Please keep in mind that no party can guarantee 100% security on the internet. bat345 makes every effort to keep your information secure, but you also bear the responsibility of keeping your password confidential.
Data Retention Period
bat345 retains your personal information only for as long as it is necessary to fulfil the original purpose for which it was collected. The following policies are followed in determining the retention period:
7.1 Active Accounts
All registration, financial, and gaming information is retained while your account is active. This information is needed for service delivery, dispute resolution, and legal compliance.
7.2 Account Closure or Deactivation
Even after an account is closed, certain information is retained for a defined period to meet legal obligations, maintain financial records, and resolve potential claims.
7.3 Anonymisation
When the retention period ends, personal information is either permanently deleted or anonymised, so that it is no longer possible to identify you from it in any way.
Your Rights
Every user registered on the bat345 platform enjoys the following rights regarding their personal information. To exercise these rights, please contact our support team:
8.1 Right of Access
You have the right to know what information bat345 holds about you and to receive a copy of it.
8.2 Right to Rectification
If your information contains any errors or is incomplete, you have the right to request that it be corrected or completed.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing or profiling.
8.5 Right to Withdraw Consent
Where the processing of information is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out prior to the withdrawal.
Protection of Minors' Information
bat345 completely refrains from providing services to anyone under the age of 21. No information from minors is collected or processed.
If it becomes known that a minor has registered using false information, that account will be closed immediately and all related information will be deleted. If a parent or legal guardian believes their minor child has registered on bat345, please contact us immediately.
Date of birth and identity documents are verified at the time of registration for age verification. This is not only a legal requirement but an essential part of responsible gaming.
Changes to the Privacy Policy
bat345 reserves the right to update or change this privacy policy as needed. If any significant changes are made to the policy, registered users will be notified by email.
The date of any change will always be displayed at the top of the page in the "Last Updated" section. Continued use of the platform after a change means you are automatically considered to have agreed to the new policy.
We recommend that you review this page regularly, particularly before using the services.
Privacy Related Contact
If you have any questions about this privacy policy, wish to exercise your rights, or have any concerns, please contact the bat345 support team:
Contact the Support Team
For privacy-related requests, use the subject line "Privacy Policy — [your request]".
bat345 tries to respond to any privacy-related requests as quickly as possible. We believe that transparency and accountability are the core foundations of a trustworthy platform.
To learn more about responsible gaming, visit our Responsible Gaming page, or visit the FAQ page for answers to common questions.